Customer Service Associate
Vineland, NJ Vineland, NJ Full-time Full-time $16 - $19 an hour $16 - $19 an hour 23 hours ago 23 hours ago 23 hours ago Description This position requires a detail-oriented individual that serves customers by providing product and service information; as well as resolving any product or service problems.
Essential Duties ? - Answer telephone in a professional and courtesy manner-- as you are the first line to customers.
? Handle customer requests and complaints and direct to management (form filled out).
? Take and enter customer orders with 99% accuracy.
? Understand the order taking and delivery processes and have the ability to convey these processes to the customers.
? Understand and have an ability to relay lead-time on non-stock items.
? Perform any and all other tasks, jobs, and or assignments as directed by management ? Have a working knowledge of operations, delivery days, holiday schedules, and the ability to convey these to customers.
? Attract potential new customers by answering product and service questions; suggesting information about other products and services; and demonstrating an over-all expertise.
? Must have computer skills and able to navigate our inventory system.
? Assist customers who are looking for their orders, the ability to use our Fleet Tracking system and providing an estimated time of arrival (ETA).
? Resolve product or service problems by clarifying a customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
? Recommend potential products or services to management by collecting customer information and analyzing customer needs.
? Have a working knowledge of inventory and how to access inventory to better assist customers.
? Create a customer spec sheet.
? Communicate with drivers to understand any mistakes made with an order.
? Provide the Sales team with the drivers' manifests and real-time information.
? Perform related duties as required by supervisor.
Requirements ? Must have great phone personality.
? Must demonstrate a vast knowledge of our products.
? Must have strong organizational skills and ability to follow-through on customers' requests.
? Must be able to multi-task, and highly flexible when responding to requests.
? Must be customer-service oriented.
? Must possess excellent interpersonal and communication skills, and creative problem-solving skills.
? Must be willing to do both high-level and low-level tasks.
? Must be a team player.
? Must demonstrate market knowledge and documentation skills ? Must be able to independently resolve conflict by analyzing information.
Job Type:
Full-time Pay:
$16.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Ability to commute/relocate:
Vineland, NJ 08360:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Language:
Spanish (Preferred) English (Preferred) Work Location:
In person This position requires a detail-oriented individual that serves customers by providing product and service information; as well as resolving any product or service problems.
Essential Duties ? - Answer telephone in a professional and courtesy manner-- as you are the first line to customers.
? Handle customer requests and complaints and direct to management (form filled out).
? Take and enter customer orders with 99% accuracy.
? Understand the order taking and delivery processes and have the ability to convey these processes to the customers.
? Understand and have an ability to relay lead-time on non-stock items.
? Perform any and all other tasks, jobs, and or assignments as directed by management ? Have a working knowledge of operations, delivery days, holiday schedules, and the ability to convey these to customers.
? Attract potential new customers by answering product and service questions; suggesting information about other products and services; and demonstrating an over-all expertise.
? Must have computer skills and able to navigate our inventory system.
? Assist customers who are looking for their orders, the ability to use our Fleet Tracking system and providing an estimated time of arrival (ETA).
? Resolve product or service problems by clarifying a customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
? Recommend potential products or services to management by collecting customer information and analyzing customer needs.
? Have a working knowledge of inventory and how to access inventory to better assist customers.
? Create a customer spec sheet.
? Communicate with drivers to understand any mistakes made with an order.
? Provide the Sales team with the drivers' manifests and real-time information.
? Perform related duties as required by supervisor.
Requirements ? Must have great phone personality.
? Must demonstrate a vast knowledge of our products.
? Must have strong organizational skills and ability to follow-through on customers' requests.
? Must be able to multi-task, and highly flexible when responding to requests.
? Must be customer-service oriented.
? Must possess excellent interpersonal and communication skills, and creative problem-solving skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Duties ? - Answer telephone in a professional and courtesy manner-- as you are the first line to customers.
? Handle customer requests and complaints and direct to management (form filled out).
? Take and enter customer orders with 99% accuracy.
? Understand the order taking and delivery processes and have the ability to convey these processes to the customers.
? Understand and have an ability to relay lead-time on non-stock items.
? Perform any and all other tasks, jobs, and or assignments as directed by management ? Have a working knowledge of operations, delivery days, holiday schedules, and the ability to convey these to customers.
? Attract potential new customers by answering product and service questions; suggesting information about other products and services; and demonstrating an over-all expertise.
? Must have computer skills and able to navigate our inventory system.
? Assist customers who are looking for their orders, the ability to use our Fleet Tracking system and providing an estimated time of arrival (ETA).
? Resolve product or service problems by clarifying a customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
? Recommend potential products or services to management by collecting customer information and analyzing customer needs.
? Have a working knowledge of inventory and how to access inventory to better assist customers.
? Create a customer spec sheet.
? Communicate with drivers to understand any mistakes made with an order.
? Provide the Sales team with the drivers' manifests and real-time information.
? Perform related duties as required by supervisor.
Requirements ? Must have great phone personality.
? Must demonstrate a vast knowledge of our products.
? Must have strong organizational skills and ability to follow-through on customers' requests.
? Must be able to multi-task, and highly flexible when responding to requests.
? Must be customer-service oriented.
? Must possess excellent interpersonal and communication skills, and creative problem-solving skills.
? Must be willing to do both high-level and low-level tasks.
? Must be a team player.
? Must demonstrate market knowledge and documentation skills ? Must be able to independently resolve conflict by analyzing information.
Job Type:
Full-time Pay:
$16.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Ability to commute/relocate:
Vineland, NJ 08360:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Language:
Spanish (Preferred) English (Preferred) Work Location:
In person This position requires a detail-oriented individual that serves customers by providing product and service information; as well as resolving any product or service problems.
Essential Duties ? - Answer telephone in a professional and courtesy manner-- as you are the first line to customers.
? Handle customer requests and complaints and direct to management (form filled out).
? Take and enter customer orders with 99% accuracy.
? Understand the order taking and delivery processes and have the ability to convey these processes to the customers.
? Understand and have an ability to relay lead-time on non-stock items.
? Perform any and all other tasks, jobs, and or assignments as directed by management ? Have a working knowledge of operations, delivery days, holiday schedules, and the ability to convey these to customers.
? Attract potential new customers by answering product and service questions; suggesting information about other products and services; and demonstrating an over-all expertise.
? Must have computer skills and able to navigate our inventory system.
? Assist customers who are looking for their orders, the ability to use our Fleet Tracking system and providing an estimated time of arrival (ETA).
? Resolve product or service problems by clarifying a customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
? Recommend potential products or services to management by collecting customer information and analyzing customer needs.
? Have a working knowledge of inventory and how to access inventory to better assist customers.
? Create a customer spec sheet.
? Communicate with drivers to understand any mistakes made with an order.
? Provide the Sales team with the drivers' manifests and real-time information.
? Perform related duties as required by supervisor.
Requirements ? Must have great phone personality.
? Must demonstrate a vast knowledge of our products.
? Must have strong organizational skills and ability to follow-through on customers' requests.
? Must be able to multi-task, and highly flexible when responding to requests.
? Must be customer-service oriented.
? Must possess excellent interpersonal and communication skills, and creative problem-solving skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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