Customer Service Representative
Atlantic Coast Freezers Atlantic Coast Freezers Vineland, NJ Vineland, NJ Full-time Full-time $18 - $20 an hour $18 - $20 an hour 20 hours ago 20 hours ago 20 hours ago Summary/Objective:
We are seeking a Customer Service Representative to join our team and provide excellent service to our customers.
The successful candidate will have in-depth knowledge of our procedures and programs and will be able to effectively communicate with all team members.
Essential Duties and
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Respond to customer inquiries in a timely and accurate manner, including order status and product knowledge requests Process customer orders and changes according to established policies and procedures Collaborate with the office lead to resolve customer disputes and provide feedback on service failures or customer concerns Efficiently and accurately log information to expedite customer service orders Prepare, compile, and sort documents for data entry Verify order data and correct errors as needed Obtain additional information for incomplete documents Learn and work with company warehouse management system Set up orders in our warehouse management system Manage incoming phone calls, emails, and customer service inquires Identify and address customer needs, building trust and a working relationship Provide accurate and complete information to customers Handle customer requests and complaints with knowledgeable solutions Follow company procedures and policies Work with office lead daily Assist other employees outside of your daily scope of work as needed Qualification Requirements High school diploma or equivalent 1 year of customer service experience 1 year of office experience preferred Strong communication, organizational, time management, and mathematical skills Attention to detail Proficiency in word processing and spreadsheet tools (e.
g.
, MS Office) Working knowledge of office equipment and computer hardware Physical Demands and Abilities Frequently required to stand, walk, stoop, kneel, crouch or crawl Regularly spend long hours sitting and using office equipment and computers Regularly move from sitting to standing positions effortlessly Regularly see details of objects that are less than a few feet away Frequently bend to file and maintain files Occasionally lift 5-10 pounds Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a Customer Service Representative to join our team and provide excellent service to our customers.
The successful candidate will have in-depth knowledge of our procedures and programs and will be able to effectively communicate with all team members.
Essential Duties and
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Respond to customer inquiries in a timely and accurate manner, including order status and product knowledge requests Process customer orders and changes according to established policies and procedures Collaborate with the office lead to resolve customer disputes and provide feedback on service failures or customer concerns Efficiently and accurately log information to expedite customer service orders Prepare, compile, and sort documents for data entry Verify order data and correct errors as needed Obtain additional information for incomplete documents Learn and work with company warehouse management system Set up orders in our warehouse management system Manage incoming phone calls, emails, and customer service inquires Identify and address customer needs, building trust and a working relationship Provide accurate and complete information to customers Handle customer requests and complaints with knowledgeable solutions Follow company procedures and policies Work with office lead daily Assist other employees outside of your daily scope of work as needed Qualification Requirements High school diploma or equivalent 1 year of customer service experience 1 year of office experience preferred Strong communication, organizational, time management, and mathematical skills Attention to detail Proficiency in word processing and spreadsheet tools (e.
g.
, MS Office) Working knowledge of office equipment and computer hardware Physical Demands and Abilities Frequently required to stand, walk, stoop, kneel, crouch or crawl Regularly spend long hours sitting and using office equipment and computers Regularly move from sitting to standing positions effortlessly Regularly see details of objects that are less than a few feet away Frequently bend to file and maintain files Occasionally lift 5-10 pounds Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
